Product Manager - Engage & Deepen

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. If you have a proven track record of launching successful software products, a passion for empowering small businesses, and the ability to craft creative solutions to challenging customer problems, we invite you to join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Vice President Product Manager in Business Banking Small Business Client & Frontline Experiences (SMB CFX) product team, you will play a pivotal role in shaping dynamic solutions that empower seamless connectivity across multiple channels to engage and deepen business client relationships. You will partner closely with engineering, data science, product, design, legal, and other lines of business to define and align key objectives, goals, and strategies. Your leadership will be instrumental in delivering tailored solutions that address the evolving needs of our clients and frontline employees.

Leveraging your deep expertise in data products, systems, and technologies, you will guide the design and integration of advanced solutions across the enterprise. Your strong analytical skills and adaptability will empower you to navigate ambiguity, bring clarity, and execute effectively in complex, fast-paced environments.

You will be responsible for building and executing a multi-year product vision, launching innovative products, gathering feedback, and ensuring exceptional client experiences. With a commitment to scalability, resiliency, and stability, you will collaborate with cross-functional teams to orchestrate and deliver high-quality products that exceed customer expectations.

Job responsibilities

• Define and propel a multi-year product strategy and vision for the area product, building roadmaps that deliver sustained value for customers and the business.
• Collaborate with design, marketing, data, and technology teams to create cohesive experiences and solutions for bankers, frontline employees, and business clients.
• Partner closely with other Lines of Business and cross-functional teams to ensure alignment, leverage synergies, and deliver integrated solutions.
• Develop clear documentation, workflows, business requirements, and use cases to support design and development.
• Lead and execute product delivery across the full lifecycle, including discovery, requirements gathering, solutioning, design/build, and implementation.
• Manage and prioritize the product backlog, including story refinement, ranking, and active participation in Scrum events.
• Track and analyze product performance, produce relevant reporting, and identify opportunities for improvement.
• Manage vendor relationships, including contract negotiation, budget oversight, and ongoing vendor performance to ensure alignment with business objectives.

Required qualifications, capabilities, and skills

• Minimum 7 years of applicable business experience with demonstrated expertise in product development within an Agile operating model/scrum team environment in a large, cross-functional organization (e.g., Financial Services, Technology firm).
• Proven ability to develop and articulate product strategy and multi-year vision, aligning business objectives with customer and employee needs.
• Ability to work collaboratively to define and execute new products and solutions that support customer/employee needs and address new business opportunities.
• Experience partnering with business application owners and development teams to document business requirements, lead scope definition, technical implementation, end-to-end testing, and operational readiness.
• Highly motivated self-starter, capable of working under minimal supervision with strong decision making, analytical, and creative thinking skills.
• Excellent verbal and written communication skills, with the ability to deliver messages in a clear and concise manner to all levels of the organization, including Executive Leadership.
• Track record of personal initiative, strong work ethic, proactive goal setting and achievement, ability to work independently, manage multiple tasks simultaneously, and demonstrate entrepreneurial leadership.
• Team player with the ability to work productively within a group and adapt to changing priorities, with proven experience in directly managing and developing team members.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Analytical / Problem Solving skills - ability to visualize, articulate, and solve complex problems
• Excellent Excel, Word, PowerPoint, Jira/Jira Align and organizational/time management skills

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.