Client Service Associate

About Us – Reboot Staff

At Reboot Staff, we provide innovative and people-centered staffing solutions that empower businesses to thrive through strong, skilled, and reliable talent. Our mission is to redefine the staffing experience with professionalism, integrity, and a deep understanding of our clients’ and candidates’ unique needs. Located in Austin, TX, we are committed to fostering meaningful partnerships that drive long-term success.

Job Description

Job Description

Sharpcontra is seeking a reliable and detail-oriented Client Service Associate to join our Cleveland-based team. This role is ideal for a professional who thrives in a fast-paced environment and is dedicated to building strong, lasting client relationships. You will act as the first point of contact for client inquiries and ensure an exceptional service experience.

Responsibilities

• Provide direct support to clients via phone, email, and in-person

• Manage client accounts and ensure data accuracy in internal systems

• Resolve client issues in a timely and professional manner

• Coordinate with internal departments to meet client needs

• Monitor service performance and client satisfaction levels

• Prepare reports and documentation for internal and client use

• Assist in onboarding new clients and explaining service protocols

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 1+ year of experience in client services, customer support, or account management

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Professional demeanor and strong problem-solving capabilities

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to work independently and as part of a team

Additional Information

Benefits

• Competitive salary ($50,000–$60,000 annually)

• Career development and growth opportunities

• Collaborative and professional work environment

• Ongoing training and skill-building support

• Health and wellness programs

• Paid time off and holidays