Customer Service Coordinator

About the Role:

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

This is for 2 openings: Schedules are Mon-Fri 10am - 7pm EST OR Mon-Fri 11am - 8pm EST

What You'll Do:

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.

• Generate and follow up on service request work orders for completion.

• Schedule meetings and coordinate logistics as needed.

• Update company systems, customer service databases, and spreadsheets.

• Contact customers for updated information, as necessary.

• Run and distribute various ad hoc reports for review.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Evaluate and select solutions from established options.

• Impact through clearly defined duties, methods, and tasks are described in detail.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Deliver own output by following defined procedures and processes under close supervision.

What You'll Need:

High School Diploma or equivalent experience with up to 2 years of job-related experience.

Ability to follow basic work routines and standards in the application of work.

Communication skills to exchange straightforward information.

Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive approach.

Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Why CBRE?

At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth. We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is $40,000 annually [or $19.23 per hour] and the maximum salary for the Customer Service Coordinator position is $41,000 annually [or $19.71 per hour]. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)