Production Supervisor

Job Description

Job Description

Description: About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Production Supervisor oversees the daily activities of the Production Leads and Production Associates within the distribution center, ensuring efficient, accurate, and cost-effective processing of the production operation. This role is responsible for coordinating workflows, supervising production staff, monitoring inventory accuracy, and maintaining compliance with safety and quality standards. The supervisor collaborates closely with cross functional teams—including procurement, transportation, and customer care to optimize processes, resolve operational issues, and support continuous improvement initiatives.

We are seeking a Production Supervisor to support our production team as a hand-on leader of our production team, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Facilitates team pod huddles and meetings, reviewing staffing levels, communicating goals daily updates, addressing issues, and maintaining operational supply, shipping, and storage standard to ensure team meets or exceeds throughput and quality targets.
• Leads and mentors teams with a strong onsite presence, driving accountability, resolving challenges, and improving processes
• Ensures employees meet or exceed compliance, safety, and clear performance goals; coaching and developing employees for growth
• Completes onboarding, performance management, and offboarding of employees, as needed

• Education :
• High school diploma or equivalent (Required)
• Bachelor’s degree in supply chain management, operations management, business administration, or related field (Preferred)
• Licensure/Certification :
• Certified Pharmacy Technician license (Preferred)
• Association of Supply Chain Management (CPIM, CSCP, CLTD, or CTSC) or Institute for Supply Management (ISM) certification (Preferred)
• Experience :
• 3 to 5 years of experience in production, warehouse, or logistics, with 3 years of experience in a leadership role (Required)
• Project management experience (Preferred)
• Knowledge, Skills, & Abilities :
• Knowledge of warehouse, distribution, and transportation operations; OSHA and workplace safety regulations, ERP/WMS systems (e.g., SAP, Oracle, Manhattan, Blue Yonder); inventory control methods (cycle counts, FIFO/LIFO, WMS processes), and shipping/receiving procedures and documentation (Required)
• Knowledge of lean manufacturing or continuous improvement concepts (5S, Kaizen, etc.) and supply chain principles and logistics best practices (Preferred)
• Strong conflict resolution and team building skills (Required)
• Effective delegation and workload planning skills (Required)
• Problem solving and root cause analysis skills (Required)
• Excellent verbal, written and interpersonal communication skills (Required)
• Strong cross department collaboration (business development, account management procurement, customer care, HR, etc.)
• Ability to communicate instructions, updates, and performance expectations to teams
• Ability to lead, motivate, and coach employees (Required)
• Ability to analyze KPIs, productivity reports, and operational data (Required)
• Proficiency with Google Suite and/or Microsoft Office (Excel, Outlook, Teams, etc.) (Required)
• Ability to use and troubleshoot warehouse technology (scanners, RF devices) (Preferred)

Work Environment

• Location : On-site
• Schedule : 7:00 A.M. to 7:00 P.M. Monday through Friday with additional flexibility required during night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with Production Associates and Production Supervisor to ensure alignment
• Warehouse environment with potential exposure to dust, temperature fluctuations, and loud equipment with PPE provided and required when applicable

• Must be able to stand for at least 8 hours a day and up to 10 hours per day during peak periods.
• Must be able to lift up to 30-50 pounds with or without assistance on occasion
• Must perform repetitive motions for an entire shift (bending, reaching, lifting, scanning labels, packing boxes) on occasion
• Must be able to work onsite for all scheduled shifts.
• Must be able to work in a warehouse environment with varying temperatures and moderate noise.

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.