Client Support Specialist

Summary

The Client Support Specialist is responsible for supporting all branches, accounts receivable,

and billing. Along with establishing and maintaining other vendors and MSP's. This individual

will be responsible for

1.) Training branches, Onsite/Workforce Managers on internal systems and external systems ie.

MSP systems.

2.) Collect, enter, and update all MSP accounts, time, expenses, or any other expenditure.

3.) Work with MSP accounts to collect overdue payments and maintain standings.

4.) Perform daily, weekly, and monthly audits on MSP accounts.

This is a full-time (Monday - Friday) On-Site position that is located at our headquarters

office in Columbus, Ohio.

Surge is a national leader with over 50 years of experience providing quality staffing and

innovative workforce solutions. We take priority in building personal, long-term partnerships

with our clients, and ensuring that each placement is the right fit. We are unlike other staffing

agencies in that we take the time to get to know your company and its goals. Our national

network has connected more than 122,000 employees on an annual basis and is growing.

Primary Functions

• Training all Branches, Onsite/Workforce Managers on internal systems and duties, along

with training all Branches on external systems (MSP Software)

• Attend weekly conference calls with vendors and MSP.
• Research missing/incorrect time in MSP software to dispute or resolve so that time can be

entered.

• Enter missing/incorrect time in MSP software so that the account can be brought current.
• Contact and work with MSP to set up accounts correctly. Issue username and passwords

for MSP accounts to branches that will be using the new MSP.

• Handle incoming calls from office needing help with MSP, order entry, creating orders,

general questions, or a sound board for the offices.

• Send weekly audits to the offices that have MSP accounts, Missing items that have not

been uploaded into the MSP accounts.

• Research Avionte for missing items that are needed for Audit, Missing Hours, and

Missing items for Audit.

• Contact, Establish, and Send out request to office to attend Training calls with MSP.
• Work Directly with several customers, being the Point of Contact for any and all issues

the customer may have. Set up follow up meetings with offices and the local customer for

certain locations.

• Travel to offices or onsite locations to provide additional training.
• Assist with accounts receivable, sending invoices, doing collections calls.
• Research closed accounts, analyze markups, profit, make decisions on whether we should

regain the business.

• Make phone calls to the researched closed accounts and set up appointments, as well as

offer our services.

• Provide offices and updated documents about their MSP account, establish quick

references on how to.

• Send out daily open orders to the offices that need filled.
• Backup Offices that you are working out of. Assist with processing associates, answering

phones, and emails to customers.

Qualifications

• Worked as a District Manager, Branch Manager, or Senior Staffing Specialist
• 3 years' experience working with internal systems.
• Ability to access areas where needed people, information or equipment are located.
• Ability to understand and accurately apply basic math skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet.
• Ability to make competent use of work-related equipment and materials.
• Ability to remember information (e.g., policies, procedures) or locate resources to find

information as needed.

• Ability to travel to various locations (e.g., customer sites, other company offices) as

needed.

• Ability to communicate effectively and tactfully with others.

Equal Opportunity Employer

Surge is an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, disability, age, sexual orientation,

national origin, veteran status, genetic information, or any other status protected by law. Surge is

committed to providing access, equal opportunity and reasonable accommodation for individuals

with disabilities in employment, its services, programs, and activities.

Job Type: Full-time

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