Sales support representative

Creative Financial Staffing
Fairlawn, OH

JOB DESCRIPTION
Job title: Sales Support Representative

Location: On-site in Fairlawn, OH

Schedule: Monday–Friday

Salary: $39,000 – $42,000 depending on experience



Why This Opportunity Stands Out:



  • Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development

  • A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales

  • Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery

  • Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts

  • Partners with leading brands to deliver high-quality solutions for both business and consumer needs

  • Small team with a family-like atmosphere

  • Flexible, supportive work culture

  • Opportunity to grow and take on more responsibility over time

Key Responsibilities (Sales Support Representative):
  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions

  • Process orders, returns, exchanges, and refunds accurately

  • Maintain detailed records of customer interactions and transactions

  • Collaborate with other departments to resolve complex issues

  • Follow up with customers to ensure their issues are resolved to their satisfaction

  • Provide information about products, services, promotions, or policies

  • Identify opportunities for process improvement and customer satisfaction enhancements

Qualifications (Sales Support Representative):
  • High school diploma or equivalent (Associate’s or Bachelor’s degree)

  • Previous customer service or call center experience is a plus

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and attention to detail

  • Familiarity with CRM systems and Microsoft Office Suite

The Sales Support Representative role is fully onsite in Fairlawn, OH with a salary range of $35,000 - $42,000 depending on experience.
For immediate and confidential consideration reach out to me , Jackie Blythe, at [email protected] .

#INSEP2025
Posted 2025-10-09

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