Help Desk Technician

Job Description

We are looking for immediate help with bare metal provisioning HP laptops for our annual laptop refresh project. They will use Tanium to PXE image laptops and then follow our established process to complete the configuration according to company standards and the needs of the end user. Laptops will be shipped to the end users, and we will confirm they have been received. Upon completion of the laptop refresh project, individuals will be trained on phone support and other duties of the Help Desk. Attention to detail, accurately following set instructions, and multitasking will be key. Self-motivated individuals with a desire to learn will have the best chances at long-term success. There is at least one full-time opportunity available upon completion of these contracts

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.

• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.

• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.

• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2+ years of experience in a troubleshooting role

• Laptop refresh experience

• Hardware experience

• Knowledge of general computer applications including Microsoft Office and Windows.

• Provides first level support for all end-users within the Company.

• PXE experience or SCCM - Tanium and PXE experience

• A+ Certification