Director service management

Director, Service Portfolio Management

Job ID 2025-12973

of Openings

1 Job Locations Remote - U.S. Category Services & Consulting Overview The Director Service Portfolio Management is responsible for leading the design management and evolution of the company's services portfolio. This position owns the strategic and lifecycle responsibilities of service offerings supported by operations for project management execution. The Director Service Portfolio Management uses a structured framework (ex. Pragmatic Marketing) to guide service development from ideation through post-launch refresh ensuring alignment and consistent engagement with business stakeholders. This position is critical to simplifying and rationalizing the company's portfolio to improve customer value drive adoption and enhance financial performance. Responsibilities Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew) Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh Define and build differentiated outcome-aligned service value propositions Ensure offerings meet addressable markets through market validation competitive analysis and customer insights Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals Partner with Product & Service Marketing to design and execute go to market activities Develop sales enablement materials and training to support positioning and selling of services Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period Basic Qualifications Proven experience in service portfolio or product management ideally in a software or technology services environment Strong leadership and cross-functional collaboration skills with the ability to influence across departments Background in marketing or strong marketing acumen to support branding and positioning efforts Excellent communication and presentation skills Strategic thinker with a bias for action and results Bachelor's degree required; MBA or equivalent experience preferred. 8-12 years of experience in services management product management or related roles Experience working in matrixed organizations and managing global virtual teams Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $176,000-$220,000 and eligible for benefits What you can expect next Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! Any follow up questions? Email your Recruiter directly at [email protected]. Benefits 401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Find out more by going to