Operations Readiness Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives

• Paid Certifications

• Tuition Reimbursement

• Comprehensive Benefits

• Career Advancement

• This position pays between $84,000 - $144,900 based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Operations Readiness Manager is responsible for leading and executing business initiatives across the organization, ensuring alignment with Ensemble’s Standard Operating Model. This role oversees a team of Business Coordinators and Supervisors, providing leadership, guidance, and accountability for delivering actionable insights and sustainable operational improvements.

The Manager serves as an advisor to internal executives and client leadership on operational optimization, change management, and process. Additionally, the Manager supports the Operations Readiness Team by mentoring and guiding team members in their daily activities and project work, ensuring operational consistency, supporting process improvement initiatives, and facilitating communication across teams. The Manager provides coaching, quality assurance, and hands-on support for projects, while also implementing best practices and driving continuous improvement.

Responsible for leading and executing business initiatives across the organization, ensuring alignment with Ensemble’s Standard Operating Model. This role oversees a team of Business Coordinators and Supervisors, providing leadership, guidance, and accountability for delivering actionable insights and sustainable operational improvements. The Manager serves as an advisor to internal executives and client leadership on operational optimization, change management, and process. Additionally, the Manager supports the Operations Readiness Team by mentoring and guiding team members in their daily activities and project work, ensuring operational consistency, supporting process improvement initiatives, and facilitating communication across teams. The Manager provides coaching, quality assurance, and hands-on support for projects, while also implementing best practices and driving continuous improvement.

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Essential Job Functions:

• Team Leadership: Supervise and support team members, ensuring efficient task completion and professional growth.
• Project Management: Coordinate and lead projects, ensuring timely and accurate deliverables.
• Quality Control: Review and ensure compliance with standards and accuracy in documentation and data analysis.
• Communication: Act as a liaison between team members and senior management, facilitating clear communication.
• Monitor and collaborate with Operations and Client Delivery to ensure that strategic plan/standard operation model, policies and procedures, SLAs and KPIs are in place and on track for new clients during integration.
• Continuous Improvement: Identify and implement opportunities for operational enhancements.
• Strategic Planning: Develop and execute strategies for process improvement and optimization.
• Stakeholder Engagement: Collaborate with cross-functional teams to ensure alignment and successful execution of initiatives.
• Executive Advisory: Serve as an advisor to senior management on operational optimization, change management, and process initiatives.
• KPI Oversight: Monitor and work with Operations and Client Delivery to ensure that strategic plan/standard operation model, policies and procedures, SLAs and KPIs are in place and on track
• Compliance & Risk Management: Ensure compliance with relevant laws, regulations, and standards; assess control weaknesses and recommend improvements.
• Innovation: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Other Knowledge, Skills and Abilities:

• 3 - 5 years in business, process improvement, healthcare operations or performance analytics.
• 3 - 5 years in healthcare revenue cycle operations or performance analytics
• 5 - 7 years of job experience in a similiar role
• 3 - 5 years of people leadership experience
• Expert knowledge of business KPIs, financial performance metrics, and process improvement methodologies.
• Executive-level presentation and communication skills.
• Strong organizational skills to manage multiple priorities and enterprise-level initiatives.
• Ability to lead professionals to achieve peak performance and deliver enterprise-level results.
• Advanced data analytics and statistical modeling capabilities.
• Demonstrated ability to drive change management and operational optimization.
• High emotional intelligence and ability to create an inclusive environment.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Desired Education:

• Bachelors Degree or equivalent experience

Required Certification:

• Lean Six Sigma
• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble