Hotel Operations

:

Operations Assistant

About Us

Best Western is a renowned hospitality brand committed to providing exceptional guest experiences. With a focus on quality service, comfort, and convenience, we strive to be the preferred choice for travelers. Our team is dedicated to upholding the highest standards of hospitality and ensuring our guests feel welcome, valued, and cared for during their stay.

Position Overview

We are seeking a highly organized and proactive Operations Assistant to support the daily operations of our hotel. The Operations Assistant will be responsible for providing excellent front desk service, maintaining a clean and welcoming environment, and assisting with administrative tasks. The ideal candidate will have strong communication skills, exceptional organizational abilities, front desk proficiency, and a commitment to maintaining excellent housekeeping standards. Previous experience in hospitality preferred.

Responsibilities

• Front Desk Operations : Greet guests warmly, manage check-ins and check-outs, answer phone calls, and respond to guest inquiries with professionalism and courtesy. Maintain an organized and presentable front desk area.
• Communication : Serve as a primary point of contact for guests and staff, ensuring clear and timely communication through email, phone, and in-person interactions.
• Organization : Manage schedules, coordinate appointments, and maintain accurate records and filing systems. Assist in preparing reports, correspondence, and other administrative tasks as needed.
• Housekeeping : Ensure common areas, including the lobby, guest areas, and front desk, are clean, tidy, and well-maintained. Perform light housekeeping tasks, such as dusting, restocking supplies, and coordinating with housekeeping manager and staff.
• Administrative Support : Assist with data entry, inventory management, and other operational tasks to support the efficiency of the hotel.
• Guest Experience : Contribute to exceptional guest experiences by addressing guest needs promptly and maintaining high standards of service and cleanliness.
• Compliance : Adhere to all relevant regulations, company policies, and health and safety standards.
• Collaboration : Work closely with the hotel team to support operational needs and foster a positive, team-oriented environment.

Qualifications

• Education : High school diploma or equivalent; associate's degree in hospitality, business administration, or related field preferred.
• Experience : 1-2 years of experience in an administrative, front desk, or hospitality role. Experience in housekeeping or facilities maintenance is a plus.
• Skills :
• Exceptional verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with hotel management software (e.g., PMS).
• Professional demeanor and ability to handle sensitive information with discretion.
• Basic housekeeping skills and attention to detail in maintaining a clean and welcoming environment.
• Attributes : Proactive, reliable, and able to multitask in a fast-paced environment. Strong interpersonal skills and a team-oriented mindset.
• Availability : Flexibility to work evenings, weekends, and holidays as needed.

Job Types

Full-time, Part-time

Pay

$15-18 per hour

Expected Hours

32 - 44 per week

Ability to Relocate

Columbus, OH 43219: Relocate before starting work (Required)

Work Location

In person

How to Apply

To apply, please submit your resume and a brief cover letter. Join our team at Best Western and help us deliver exceptional guest experiences while growing your career in hospitality!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 32 - 44 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• On call
• Rotating weekends

Ability to Commute:

• Columbus, OH 43219 (Required)

Ability to Relocate:

• Columbus, OH 43219: Relocate before starting work (Required)

Work Location: In person