Manager, Training

Job Description

Job Description

Quadax is seeking a proven instructional leader to own and advance the Company’s present and future training disciplines. In this regard, the Manager of Training will lead an instructional team in fulfilling training needs, including oversight of new hire training, reskilling of current employees, and special projects. This is an in-office position at Quadax headquarters located in Middleburg Heights.

Instruction will target distinct organizational needs, including employee operational training and employee professional development, as further summarized below:

• Employee Operational Training - Employee operational training will provide accelerated onboarding and continued instruction opportunities for employees, with instruction spanning business applications, policy & procedures, industry and targeted role based aspects of the Quadax’s commercial Revenue Cycle Management applications.
• Special projects - Migrating the Company and applicable instructional content to the UKG eLearning platform is expected, enabling self-serve role-based curriculum.
• Administer and maintain the Go Lean Six Sigma certification and licensing opportunities for Company employees.
• Manage the training team.

Key Responsibilities:

• Manage in-house operational training and professional development schedules, providing clarity on employee registration and instructional method (e.g. classroom, self-serve eLearning, external).
• Communicate training plans and calendar updates to all stakeholders.
• Manage team of 3-6 trainers
• Assist with conducting training.
• Collaborate with HR, Production Operations, Product Management and Client Engagement in establishing targeted instructional programs with logical instructional progression, prerequisites and testing thresholds, at times, bringing such recommended changes after senior leadership for approval in memorializing instructional program changes.
• In conjunction with other members of the HR team, collaborate to migrate our training program to the UKG LMS.
• Provide instructional team leadership in:
  
  • The development of applicable instructional content, ensuring adherence with prevailing instructional design methods and eLearning compatibility as applicable.
  • Administering internal and customer training programs, be it self-serve eLearning or classroom based training.
• Utilize sound project management methodology to develop and maintain curriculum based instructional programs, publishing project plans for each course initiative to ensure deliverables stay on target and that visibility into progress is maintained, while further managing project risk in a transparent and proactive manner.
• Establish and maintain a strong working knowledge of the Company’s evolving commercial Revenue Cycle Management applications and operational procedures through collaboration with Product Management, Technical Communications, Production Operations and Client Services, ensuring the training roadmap remains current.
• Maintain standardization across evolving course templates, content and delivery specifications for both instructor led training and self-serve eLearning curriculum, ensuring adherence with corporate branding policies. Research and incorporate best practices for training remote learners into Quadax training.
• Develop, publish and summarize training evaluation materials to accompany both instructor led training and eLearning curriculum.
  Assist with Leadership Development Training.

Education / Experience:

• Bachelor's degree in education related areas. Masters degree is a plus.
• Proven track record of designing and delivering training programs (in-person, virtual, hybrid)
• Education and experience in instructional design techniques and methods (e.g. ADDIE | SAM).
• Experience administering instructional needs assessments, content creation and training evaluations.
• Experience managing training teams or working cross-functionally with HR, L&D, and department heads.
• Facilitation & Presentation: Strong public speaking and group facilitation skills.
• Project Management: Ability to manage multiple training projects simultaneously.
• Data Analysis: Skills in evaluating training effectiveness using KPIs, feedback, and ROI metrics.
• Problem-Solving: Creative and analytical thinking to address training challenges.
• Change management: Experience supporting organizational change through training initiatives.
• Hands-on experience with Learning Management Systems (LMS), e-learning platforms, and digital content creation tools.
• Team player and self-starter with strong communication skills.
• Advanced skills with Microsoft Office Suite.
• The following certification is a plus: Certified Professional in Learning and Performance (CPLP)