Patient Access Representative I

Job Description

Job Description

Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency and hospital medical care, surgical procedures, specialized treatments, as well as physician-based services. Pomerene plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "caring for our community's health".

Today, Pomerene Hospital operates as a 55-bed, independent, not-for-profit rural community hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from all neighboring counties.

At Pomerene we are proud to be awarded the 2024 NorthCoast 99 Award for being a Great NEO Workplace for Top Talent, working with us you will be eligible for:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Voluntary Accident and Critical Illness Insurance
• Short-Term Disability
• FSA Options
• 403(b) with Employer Matching & Contributions
• Employer-Paid Certifications
• Tuition Reimbursement
• Generous Paid Time Off

An exciting career awaits you at Pomerene, we are looking for a Patient Access Rep to join our team.

Job Summary

An opening currently exists for a Patient Access Representative in the Admitting Department. The daily work hours for this position will be scheduled by the supervisor to meet the needs of the department.

The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, and benefits. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Participates in committees and follows Pomerene’s values.

Essential Functions

• Moves throughout the facility, appropriately assists in emergency drills and performs the physical requirements needed to deliver services as assigned.
• Performs the manual and administrative responsibilities of this position according to hospital and department policy and procedure.
• Provides a positive internal and external communication system for all customers.
• Prioritizes tasks in a changing work environment and can perform work with frequent interruptions.
• Demonstrates commitment to Pomerene Hospital’s Values.
• Delivers service that builds customer satisfaction.
• Effective written and verbal communication skills
• Ability to multitask within multiple accounts in high volume insurance verification processes.
• Maintains productivity and quality expectations set forth by department.
• Participates on committees and engages in continuous improvement efforts.
• Ability to provide PBX operator functions.

Education and Experience

• High School Diploma/GED- Required.
• Experience with Admissions in a Healthcare/Medical Setting- Preferred.
• Customer Service Skills- Required.
• Computer Skills, Medical Terminology, Office Microsoft Usage- Preferred.