Guest Relations Center Associate
As a Guest Relations Center Associate, you will play a crucial role in providing exceptional customer service and driving sales leads for our dealership. You will be responsible for managing and responding to all incoming internet leads, handling online chats for automotive inquiries, and scheduling appointments for potential customers. JOB TITLE: Guest Relations Center Associate REPORTS TO: Guest Relations Center Manager LOCATION: Loveland, OH
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:
- Respond to all incoming internet leads within seven days and convert them to in-dealer appointments
- Handle online chats for automotive inquiries and aim to convert them into in-dealer appointments
- Respond to all dealer funnel SMS messages and convert leads to in-dealer appointments
- Schedule appointments for all leads and inquiries efficiently and accurately
- Build and maintain relationships with customers to understand their needs and preferences
- Follow up with potential customers to encourage sales and address any concerns or questions
- Log customer notes and follow up on leads
- Contact customers based on current marketing initiatives
- Meet sales targets and goals set by the dealership
- Provide excellent customer service throughout the sales process to ensure customer satisfaction and repeat business
- Perform all other duties as assigned
- Dependable, team player with an outgoing and friendly disposition
- Neat and clean appearance
- Ability to work well independently and in a fast-paced team environment
- Ability to multitask and de-escalate upset customers
- Professionally speak to customers, always representing McCluskey Automotive in a positive way
- Superior attention to detail with impeccable time management skills and a passion for Customer Service
- Must be reliable
- Medical, dental, and vision benefits
- Voluntary benefits available
- Paid time off upon hire
- Paid company holidays
- 401(k) with employer match
- Growth potential
- Automotive discounts
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