Engineering Intern - Service Engineering

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Engineering Intern gains experience in the Service Engineering Team by working with product service requirements, developing and implementing service programs, and deliverables for aftermarket support. With a focus on building an exceptional Customer Experience, this includes involvement in new product development to ensure products are designed for serviceability and service programs / support are available at product release.

Key Program Info:

• Duration: Summer 2026 (May-August)
• Location: Mentor, OH
• Work Environment: Onsite
• Hours: Full-time for the duration of your internship

What You'll Do as an Engineering Intern - Service Engineering

• Gaining real world experiences in cross functional team collaboration, innovation, and execution with an industry-leading Service team.
• Building knowledge and hands-on skills related to engineering team strategy, data driven success measures and building an exceptional Customer Experience.
• Learning troubleshooting equipment problems, assist in determining best practices for troubleshooting/repairs, video shooting of troubleshooting/repairs, and video editing to produce video content for field technicians.
• Supporting creation and documentation of procedures/processes, technical training and associated documentation.
• Creating and interpreting data to improve product reliability, improve service delivery and service cost over the life of a product.
• Assisting in investigating field issues to resolve immediate equipment problems and analyze root cause to help drive product design improvement and service routines/ process changes.
• Reviewing electrical/plumbing schematics and equipment drawings/specifications to help with development of support tools, installation and service procedures and parts sourcing.
• Assisting in providing technical and parts support to technicians in the field via a phone and possibly on-site

The Experience, Skills and Abilities Needed

Required:

• Currently enrolled in an undergraduate engineering program - computer, electrical, mechanical, or biomedical engineering preferred
• Sophomore year requirements must be completed by program start (May 2026)
• Drafting or courses in technical documentation focused on reading and using schematics and specifications for troubleshooting and parts sourcing.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint

Preferred:

• Video editing and production experience a plus.
• Writing/communication courses - Technical writing and communication courses not required but a plus.
• Project management and data analysis courses a plus

Other:

• Demonstrates excellent verbal and written communication.

Pay rate for this opportunity is $22.00-25.00 per hour.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.