Customer service assistant - multiple
What You Will Do At ODM
Office: Operations Bureau: Network Management Classification: Customer Service Assistant 2 (Multiple Positions) Job Overview The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:- Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
- Screen applications for individuals, groups and organizations
- Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
- Respond to emails
- Assist with maintaining and updating provider records and files
- Prepare & maintain reports concerning production activities
- Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.
- Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
- Or equivalent of Minimum Qualifications for Employment noted above.
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
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