Lead Cleaner

Job Description:

Days : Monday-Friday
Time : 2:00 am-10:30 am
Pay : 17.50 Hourly

Position Summary Details:

The Lead will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of the Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Responsibilities:

Demonstrate capability and interest in training others.

• When presented with a problem, know what to do, why, and whether to repair or replace.
• Avoid needless callbacks by checking the complete system before leaving the job.
• Check safety and limit controls for proper settings before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform the customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to the customer that the problem is fixed; explain the cause and remedy; and if the problem has not been fixed, offer an explanation of the situation and suggest the next step.
• Demonstrate ability to accurately determine job priorities by:
• Adhering to the planned call schedule
• Scheduling report time concurrent with jobs
• Handling interruptions in stride
• Having the proper tools, materials, and scheduled tasking when arriving at the job site
• Scheduling maintenance of the vehicle. Plan project work to ensure service representatives and materials are on the job at the right time
• Promptly and accurately complete all required paperwork.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Keep the manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
• Modify instructions to create understanding in all levels of people, regardless of their technical knowledge.
• Instruct the customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught to customers and take the required time to do so.
• Provide sales with qualified leads.
• Determine who in the customer’s organization is responsible for the mechanical system being serviced.
• Persuade customers to replace obsolete systems and make recommendations.
• Provide support for any special projects as assigned by your manager. These special projects, at the discretion of your manager, may or may not become part of this position’s primary responsibilities.
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications:

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications:

• Customer Service Experience
• One year of lead or supervisory experience
• 2 yrs of commercial HVAC experience

About Us:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors, including commercial real estate, aviation, education, mission-critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at Lead Cleaner - ABM US Careers . ABM does not accept unsolicited resumes.

For more information, visit

Job Info:

• Job Identification: 134443
• Posting Date: 10/27/2025, 09:57 AM
• Job Schedule: Full-time
• Locations: Delaware, OH, United States
• Job Category: Cleaner
• Work Days: Full-Time Days
• Workplace: On-site