Director, Strategic Accounts

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

Director, Strategic Accounts

Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring a Director, Strategic Accounts to join our Customer Team.

This role is unique: you will work directly with one of Evolent's largest, growing health plan clients and lead account strategy and execution. You'll have direct oversight of sales pipeline and renewals. This position partners with a customer operations lead and as a dyad you'll oversee cross-functional business and operating teams managing key client priorities. This position is highly strategic, with a strong emphasis on upsell/cross-sell opportunities by fostering relationships, solutioning and problem solving, and communicating value.

Collaboration Opportunities

As a consultative leader, you will identify growth opportunities within health plan specialty management and Evolent. The Strategic Account Director will implement relationship best practices, deliver on strategic growth initiatives, and drive measurable value while increasing satisfaction across all levels of the partner organization.

What You'll Be Doing

• Strategically manage an assigned book of business to achieve objectives in relationship development, growth, retention, and customer success.

• Identify and pursue growth opportunities through analysis, customer research and active listening. Manage deal cycle including pitch, scope development, pricing, contract negotiations and implementation readiness.

• Define and facilitate execution of multi-year account strategy including strategic account planning, relationship mapping, competitive analysis, and issue resolution.

• Manage and optimize contracts and performance , by effectively partnering with Customer Operations dyad partner and Business Line leaders-ensuring compliance with SLAs, maximizing savings through benefit analysis, and adhering to legal and regulatory requirements.

• Articulate Evolent's value proposition and performance across products and services, establishing fluency in key value drivers and measurements and opportunities for improvement

• Cultivate trusted relationships with key executives, including C-level stakeholders, and serve as a liaison between internal and external teams.

• Leverage data-driven insights to run efficient meetings and work sessions with clients and subject matter experts.

• Develop best-in-class presentations and narratives for senior stakeholder meetings.

• Serve as an ambassador for partner culture within Evolent and act as the go-to expert on client priorities.

Preferred Experience

• Bachelor's degree or equivalent work experience.

• 5+ years of broad-based health care experience, health plan, and/or specialty or value-based care experience preferred

• Strong consulting background with expertise in strategy, business development, and value based arrangements.

• Ability to find creative solutions in a dynamic, evolving environment.

• Exceptional communication and influencing skills at all organizational levels, including C-suite.

• High emotional intelligence and ability to connect with diverse stakeholders.

• Travel: Up to 40% within the U.S. and U.S. territories.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.

The expected base salary/wage range for this position is $-. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

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