Account Manager

Account Manager

Company Overview:

At Precision Steel Services, we are a leading provider of steel distribution and value-added processing services. Specializing in precision cutting, heat treating, and surface grinding, we deliver customized steel solutions to meet our customers’ diverse needs. We pride ourselves on exceptional quality, reliable service, and strong customer relationships.

As part of our growth strategy, we are seeking a motivated and detail-oriented Account Manager to join our dynamic team and help maintain and expand our customer relationships.

About the Role:

As an Account Manager, you’ll be the main point of contact for our customers, ensuring seamless communication, proactive follow-ups, and effective issue resolution. Your role will require close coordination with internal teams, accurate data logging, and a strong commitment to delivering a world-class customer experience.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and values building long-term relationships with customers.

Key Responsibilities:

Customer Communication & Follow-Ups:

- Serve as the primary point of contact for customer inquiries, orders, and quotes.
- Respond promptly to emails and calls, prioritizing urgent matters.
- Proactively follow up on quotes within set timelines and maintain consistent follow-up schedules for high-priority opportunities.
- Build trust and relationships by asking thoughtful questions and addressing customer-specific needs.

Internal Coordination & Issue Resolution:

- Collaborate with internal teams such as production, operations, and logistics to ensure smooth handling of customer needs.
- Track and resolve customer issues promptly, keeping everyone involved informed.
- Act as a connector between customers and internal teams to ensure alignment and timely problem-solving.

Data Entry & Reporting:

- Maintain accurate and detailed records of customer interactions, follow-ups, and resolutions.
- Track non-conformance issues and provide clear documentation of corrective actions.
- Be prepared to provide management with daily updates on your agenda and progress upon request.

What We’re Looking For:

Experience:

- Prior experience in customer account management, customer service, or a related field.
- Familiarity with using tools and systems for communication, data entry, and task tracking.
- Experience in steel distribution, manufacturing, or related industries is a plus.

Skills:

- Strong communication and interpersonal skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Detail-oriented with a knack for problem-solving and follow-through.
- Proficiency with general office technology and systems.

Mindset:

- A customer-first attitude with a passion for building relationships.
- Commitment to continuous learning and improving processes.
- A team player who thrives on collaboration and accountability.

Why Join Us?

- Be part of a collaborative and growth-oriented company culture.
- Work with a supportive team that values innovation and proactive problem-solving.
- Opportunities for professional development and career advancement.
- Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.