Sr Consumer Claims Associate
- Processes first party property, casualty and/or medical reimbursement claims based on multiple/additional coverage and/or programs as defined by client-specific program.
- Makes coverage determinations based on investigation/evaluation and communicates claim actions with claimant and client.
- Adjudicates proper settlement up to designated authority level.
- Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines. ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Knowledge of first party property and casualty claim adjudication as applicable to line of business
- Strong oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Strong analytical and interpretive skills
- Strong organizational skills
- Strong interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
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