Product Owner II - Customer Identity and Access Management

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Product Owner II within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

PNC is seeking a highly technical Product Owner to support our Support Platform and Infrastructure engineering crews. This role plays a critical part in ensuring the stability, security, and continuous improvement of the CIAM platform used across the organization. The ideal candidate will bring strong technical acumen, excellent communication skills, and the ability to collaborate with engineers, vendors, and cross functional partners.

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Key Responsibilities

• Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure.

• Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities.

• Attend and participate in daily stand ups, Agile ceremonies, and planning sessions.

• Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades.

• Oversee incident management, platform stability initiatives, and remediation efforts.

• Track progress toward objectives, prepare status updates, and present to leadership regularly.

• Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery.

• Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution.

• Support all internal PNC stakeholders and teams leveraging the CIAM platform.

• Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively.

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Required Skills & Qualifications

• Strong technical background with experience working directly with engineering teams.

• Proven experience with platform operations, patching processes, security standards, and certificate management.

• Working knowledge of incident management, vulnerability management, and infrastructure upgrades.

• Excellent communication, stakeholder management, and follow through skills.

• Experience in Agile/Scrum environments; ability to lead and drive delivery based on priority and business value.

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Preferred Qualifications

• SAFe Product Owner/Product Manager (POPM) certification or other Agile certifications.

• Familiarity with CIAM technologies and identity security concepts.

• Hands on experience with Ping Identity suite (PingFederate, PingAccess, PingID/PingOne) or similar platform.

• Experience supporting large scale enterprise platforms and vendor supported systems.

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Soft Skills

• Clear and confident communicator

• Strong attention to detail and follow-up

• Collaborative mindset and ability to work across diverse technical and business teams

• Proactive problem solver with a focus on stability and continuous improvement

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.

• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.

• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.

• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).

• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Collaborative Team Building, Communication, Customer Solutions, Data Visualization, Prioritization, Scrum, Technical Acumen, User Experience (UX) Design

Competencies

Agile Development, Business Acumen, Design Thinking, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Matrix Management, Organizational Leadership, Planning and Organizing, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 - $119,025.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 02/18/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( CCPA\ Privacy\ Disclosure\ Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.