Sr. Professional Services Consultant - Microsoft Modern Workplace
- Performs implementations of overall solutions for customers, including development of solution designs, implementation plans and documentation.
- Develops Logicalis standards for scoping, documentation, and implementations.
- As a subject matter expert, provides guidance, assistance and recommendations to determine new technical services and solutions for client's business
- Leads project teams to deliver successful implementations.
- Performs expert integration and customized consulting services.
- Satisfies client technology services and solution requirements using best practices to:
- Design
- Plan
- Implement
- Validate and Test
- Document
- Provide Knowledge Transfer
- Troubleshoot
- Support
- Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
- Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
- Works with RMO and PMO in scheduling and managing engagements.
- Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
- Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
- Establishes relationships with clients by demonstrating strong listening skills.
- Builds credibility and trust by delivering what has been promised within established timeframes.
- Maintains focus on client satisfaction and expectation management.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Bachelor's Degree in IT, Business or related field.
- 8 years of experience including design, consulting, implementation, and support of Microsoft Solutions as follows:
- Active Directory - implementations and migrations.
- Office 365 migrations from varying versions of Exchange and configurations of hybrid environments in Enterprise setting.
- Experience implementing Microsoft 365 security and management solutions, including:
- Microsoft Entra ID (formerly Azure Active Directory) for identity and access management, including Multifactor Authentication (MFA)
- Microsoft Intune for endpoint management and mobile device security
- Microsoft Defender for Cloud Apps and Microsoft Purview for data protection and compliance
- Microsoft Sentinel for cloud-native SIEM and security analytics
- Microsoft Entra ID Protection for identity threat detection and remediation
- Strong understanding of Microsoft Teams - Skype for Business Integration and Deployment.
- General knowledge of migration tools including Quest On Demand Migration, MigrationWiz, and ShareGate.
- Strong PowerShell scripting skills.
- Proficient use of all Microsoft Office applications.
- Two or more of the following:
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
- Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
- Excellent problem solving, decision making, and analytical skills.
- Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects.
- Maintains excellent client relationships and high client satisfaction ratings.
- Ability to travel nationally to meet with clients.
- Participates proactively in own career development.
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