Communications Liaison

Communications Liaison Location Columbus, OH : We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families. Responsibilities And Duties: 50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit. 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families. 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit. 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary. 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed. 5% Performs other unit related duties as assigned. Minimum Qualifications: High School or GED (Required) Additional : Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience . Work Shift: Day Scheduled Weekly Hours : 40 Department Integrated Cancer Care Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment