Loan Operations Title Admin I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek’s America's Greatest Workplaces 2024 and 2025
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose

This position is responsible for lien perfection, payoff processing, collateral tracking, credit bureau reporting, adding transfers and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding consumer loans serviced by Peoples Bank. Other functions that support the above-mentioned processes will also be the responsibility of the position.

Job Duties

• Facilitate lien perfection on Peoples Bank financed collateral when required
• Track lien perfection efforts (titles, recorded mortgage/deed of trust, and final title opinions)
• Handle the release of lien on collateral that has been paid in full according to Peoples Bank’s policy
• Communicate effectively and build relationships with BMV/DMV offices
• Paid out report processing which includes but is not limited to pulling the physical file, releasing the lien, and mailing paid papers to the customer
• Respond to credit bureau disputes and ensure proper reporting
• Answer calls and research questions from internal and external customers
• Add and check back automatic transfers to IBS Insight
• Complete service requests input through our Salesforce CRM System
• Develop and update written procedures
• Cross train with other positions within the Loan Operations department
• Will complete special projects as assigned.

Normal hours are 8:00am to 5:00pm, Monday – Friday, some Saturdays 8:00am-12:00pm

Education, Experience and Job Skills

• High School Diploma or GED certification required; Associates Degree preferred
• At least one year of banking experience preferred
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Complete
• Basic knowledge of Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment

Basic Qualifications:

• High School diploma or GED certification required.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process or other inquires.