Manager, registration

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Job Title:Manager, Registration

Department:Ambulatory Services | Upper Arlington Registration

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Manager has primary responsibility for the daily management of all admitting/registration operations. This includes direction and coaching of staff including schedules and timekeeping, operational processes, and programmatic services. Assists with development of job descriptions, postings, and hiring. Oversees the orientation and training of new staff, new site or program development, and the achievement of department goals. Assists in development of budgets with primary focus on admitting salaries and operations. Serves in place of the Assoc. Director when unavailable for customers, other departments, and staff. Ongoing collaboration with customers that relate directly or indirectly to the department is essential

The Department of Patient Access Services provides the registration function for patients accessing the hospital in both inpatient and outpatient capacity. Data is gathered for billing, clinical, physician relations, clergy and statistical purposes. Registration areas include Ambulatory Outpatient Care sites which operate seven days per week. It provides co-pay/deposit collection and financial assistance screening for specific patient populations. Department provides miscellaneous patient and visitor information. May on occasion be responsible for supporting other areas (financial counseling, pre-certification and centralized scheduling). The ability to work with multiple different computerized systems with different rules and operational methods is essential. This ensures compliance with regulatory requirements such as ABN, MSPs and etc.

Minimum Qualifications

For Hire: Bachelor’s degree in business administration or healthcare field or an equivalent combination of education and experience preferred. Demonstrated successful supervisory or management skills. Admitting or Physician Practice experience preferred. Demonstrated proficiency in customer management application or software (i.e. registration, call center, etc.) preferred. Strong demonstrated verbal, written and presentation skills.

On going: Meets mandatory health surveillance requirements. Demonstrates competence in technical, interpersonal, and cognitive

skills required to meet job functions. Demonstrates an ability to optimize the staff assigned to the areas through leadership

people skills. Demonstrated ability to deliver quality registrations and customer service (internal and external) across all

sites.

Additional Information:This position will be responsible for Registration Operations at Outpatient Care Gahanna, Grove City Lab, Clintonville and Gahanna Urgent Care.

Location:Outpatient Care Gahanna (0894)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.