Dispatcher

Dispatcher

Transdev inCity, Stateis hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:(Use CBA or non-CBA language per your location)

Non-CBA Position:

• Competitive compensation package of minimum $17.00 – Maximum $21.00

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays:12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The aboverepresentsthe standard Corporate Policy.

Key Responsibilities:

• Oversee road serviceassigned tocarriers by tracking trip performance measures, routebeginningon time, performance, incidents,etc.
• Provide customer support by responding to questions and concernsregardingcustomer trips including no shows,cancellations,andmissed trips.
• Manage emergency situations for vehicle operators; act asa liaisonbetween the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma orGED;Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal,interpersonal,and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject toDOTdrug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, workalone,and in remote locations.
• Sit for extended periods (up to 6–8 hours per day);frequentlywalk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up toXXpounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or withoutassistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehiclefumesand noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdevcomplies withfederal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed toparticipatein the job application or interview process, please [email protected]

Drug-free workplace: Transdevmaintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev tooperatetheir transportation systems,maintaintheir vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations whilemaintainingmore than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudlyoperatedby 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religionor other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 7299

Pay Group: X58

Cost Center: 55449

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.