Loan Payment Representative
- Opens and distributes incoming mail appropriately
- Posts payments to loan accounts accurately and timely
- Manages most loan payment transactions within the department
- Researches members' accounts for processing payments accurately
- Assists and educates members via incoming/outgoing phone calls
- Utilizes strong member service skills by assisting and educating members via incoming/outgoing phone calls, email and instant message
- Takes payment and provides detail on payment solutions.
- Focuses on building an understanding all loan type functions to assist members successfully and service the loans accurately and timely, including understanding CPI and the CPI process
- Maintains a basic understanding of Paid Loans and Collateral Protection Insurance and be able to navigate the systems to effectively research member concerns.
- Understands payment methods (Online Banking, Mobile Deposit, ACH, etc.) along with principal and interest to post payments to loan accounts, requiring reading and understanding the transaction history; and answering member questions accurately; may require research and problem solving
- Consistently meets posting and accuracy goals; Must meet member service standard requirements according to metrics and goals established
- Ensures understanding of all legalities associated with the department processes and remains compliant in following all required procedures
- Understands and complies with all required federal and state regulations associated with the credit union and maintain confidentiality
- Performs other duties as assigned
- High School Diploma or GED
- One year of experience in lending, account manager, billing or for a Financial Institution
- Ability to work in a professional office environment
- Ability to work 1-2 Saturdays a month as scheduled
- Maintains a positive demeanor with excellent verbal and written communication skills
- Ability to work in a fast paced environment with changing demands
- Natural problem solver, with excellent organizational and analytical skills
- Prolonged periods of sitting at a desk and working on a computer
- Health, Dental and Vision insurance
- Life and Disability insurance options
- Paid Time Off starts accruing once hired and take your birthday off - paid!
- 401k Retirement plan with up to a 10% match of your base gross compensation
- Tuition reimbursement program
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