Automotive Service Advisor - ER Autocare

Full-Time Automotive Service Advisor at one of our four locations

Plain City, Dublin, Polaris, Upper Arlington

Are you a skilled service advisor with the knowledge and passion for automobiles and exceptional customer service? Join ER Autocare as a Full-Time Automotive Service Advisor at one of our four locations! In this exciting opportunity you will manage on-site customer calls, scheduling appointments, and driving service sales at one of our four Columbus-area locations.

Compensation & Schedule:

• Expected earnings: $75,000 – $100,000 annually (includes hourly pay, overtime, and performance incentives)

• Work Schedule: 42–45 hours per week, Monday through Friday, 7:00 AM – 5:30 PM

• No weekends – enjoy a healthy work-life balance!

Expectations:

• Handle incoming service calls, providing professional, knowledgeable assistance

• Schedule service appointments and manage shop capacity

• Make outbound calls to follow up on declined services within 48–72 hours to drive additional sales

• Leverage service systems to access customer information, service history, and updates

• Maintain a strong focus on Google reviews and ratings – all locations currently hold a 4.6+ rating

• Serve as a key driver of the customer pipeline, ensuring a steady flow of appointments

• Maintain a professional demeanor and strong customer focus throughout every interaction

Qualifications:

• Automotive Service Advisor experience with proven ability to communicate effectively with customers about vehicle needs and service options

• Strong sales skills with the ability to up-sell services and close follow-up opportunities

• Highly organized, able to manage multiple locations' schedules and priorities

• Comfortable making both inbound and outbound calls in a fast-paced environment

• Detail-oriented with strong follow-through to ensure customer satisfaction and repeat business

Why ER Autocare?
We are a leading automotive repair company with four high-volume locations around Columbus, Ohio. We pride ourselves on providing an upscale auto repair experience and are known as "Masters of Our Craft." With this new centralized customer contact center role, you'll play a critical part in delivering consistent, high-quality service and ensuring customers receive the attention and expertise they deserve.

Benefits Offered: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, and Long-Term Disability.

Apply Today
Ready to take the next step in your automotive career?
Apply Now and join the team that's redefining the auto repair experience!