Quant Analytics Manager – Fraud Prevention Strategy

Fraud Prevention Operations Optimization Analytics & Strategy team supports different products like Card, Retail and Digital, in optimizing for losses, customer experience and efficiency, through strategy recommendations.

As a Quant Analytics Manager within Fraud Prevention Strategy, you will be expected to work closely with different groups within Strategy and Operations across the life cycle to support products like Zelle, Wires, Bill Pay etc. and help them manage ATO, Wrong doer, Scams etc. You will present clear, concise narratives by translating complex data and analysis into executive-ready presentations for senior leaders and influencing outcomes in various forums.

Job responsibilities:

• Help the Fraud Strategy organization manage losses within budget by conducting deep dives to understand key drivers of digital fraud and making strategic recommendations to reduce fraud losses.
• Monitor and maintain fraud authorization strategies to counter emerging attacks and trends across loss types, reduce false positives, and support both card-present and card-not-present channels while meeting overall budget goals.
• Work closely with Operations to understand product policies and procedures and help improve decision quality as needed.
• Understand key drivers of customer pain points and collaborate with the broader Operations team to develop creative solutions.
• Perform deep dives across processes to identify gaps, efficiency opportunities, and leakage-prevention measures.
• Partner with Strategy to optimize ATO, wrongdoer, and scam strategies, while supporting controlled expansion of channels such as Challenge as a Service to ensure optimal outcomes across key portfolio segments and achieve profitable ROI.
• Lead strategic fraud roadmap initiatives in fraud prevention using AI/ML, graph analytics, and related capabilities, and continuously identify new data sources to enable best-in-class fraud prevention.
• Develop new model input variables and profiles, and expand the data footprint, pattern-detection techniques, and other capabilities to improve authorization decision accuracy across functions.
• Partner with Claims, Recovery, and Customer Experience teams to improve recovery outcomes and reduce provisional credit theft.
• Ensure compliance with the existing control framework while driving enhancements to support successful closure of strategy audits and Matters Requiring Attention (MRAs).
• Engage and collaborate with Chief Risk Officers and key partners across Operations, BP&A, Claims, Risk, Marketing, Technology, Finance, and Product to share business performance and loss trends across products.

Required qualifications, capabilities, and skills

• Bachelor's degree in relevant technical or quantitative fields (e.g. Mathematics, Engineering, Finance, Business, Statistics, Operations Research and Economics) with strong analytical, technical, statistical skills
• Prior 5+ years of work experience in risk management, strategic analytics, data analytics or payments function from a banking or consulting domain
• Competent in the use of data technology to solve complex business problems, with hands-on expertise in the use of programming languages like LLM, Python/Hive, SAS, R, SQL, Unix and/or other Oracle and/or Teradata database tools
• Good multi-tasking skills with ability to manage and prioritize projects across cross-functional groups
• Ability to thrive in a dynamic and fast-paced energetic environment and can adapt to changes quickly

Preferred qualifications, capabilities, and skills

• Master's degree in relevant technical or quantitative fields (e.g. Mathematics, Engineering, Finance, Business, Statistics, Operations Research and Economics) with strong analytical, technical, statistical skills
• Experience in Big Data platforms and technologies (Hadoop, Hive, Pig, Spark, etc.) & Machine learning is a plus
• Strong communication, influencing and interpersonal skills with ability to interact with individuals across departments / functions and making recommendations to Senior management

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.