Service Advisor
SUMMARY
The service advisor works with customers, and service technicians to advise customers on current and future repairs needed on their vehicle, and to schedule those repairs in the service department.CORE RESPONSIBILITIES
Schedule service appointments, prepare service order by retrieving owner/vehicle history in advance of arrival, and field phone inquiries about the service. Service advisor may be required to:- Welcome customer, record mileage, and test drive vehicle to evaluate current service need, if applicable.
- Recommend additional service as indicated in service history or vehicle inspection, and counsel customers on benefits of maintaining their vehicles in accordance with manufacturer’s specifications.
- Prepare detailed repair order, with estimate for parts and labor, and obtain customer’s signature.
- Coordinate with technician to determine completion “promised time.”
- Oversee repair progress and notify customer of any changes. Receives prior authorization from customer before performing additional repairs.
- Ensure customer vehicles are secured and parked in proper location, with keys labeled and locked in separate location.
- Ensure repair order itemizes all work, including additional authorized work, and closes or adjusts order as appropriate.
- Discuss work completed and associated charges with customer.
- Supervise technician assigned to clean/modify/repair new or used vehicles.
- Ensure pricing information and forms are kept current.
- Maintain quality standards to eliminate revisits, and maximize customer satisfaction.
- Possess basic math skills.
- Be capable of speaking with customers or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.
- Be professional and courteous in attitude, wardrobe, and grooming.
- Keep work area clean and orderly.
- Complete other duties as assigned.
Recommended Jobs
Forklift Operator
Job Summary Unloading materials and merchandise from incoming vehicles and stacking them in assigned places. Locating and moving stock of products to pallets or crates for storage or shipment. …
Production Team Partner - Linen Bagger & Folder - UniFirst
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Production Team Partner to join our UniFirst Family. As a Team Partner in the Production Department, you wi…
Material Handler
Your next career opportunity As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irb…
Die Repair Technician - 3rd Shift
Die Repair Technician – 3rd Shift | Automotive Manufacturing Shift: 11:00 PM – 7:00 AM Compensation info: Max salary $66k plus sign-on bonus of $5000 Job Description: We are seek…
Fleet Mechanic
Job Description: Fleet Mechanic Location: Parma, OH Wage: $30 Overview The Fleet Mechanic plays a critical role in ensuring the operational efficiency and reliability of our fleet vehicles. …
Lead Cashier (Burbank)
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provin…
Manufacturing Engineer
Your Contribution As a Manufacturing Engineer reporting to the Supervisor of Manufacturing Engineering (PTC), you will be responsible to diagnose and troubleshoot issues and support activities t…
Technical BD & Sales Manager
As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is…
Full-Time Store Merchandising Supervisor
About The Role As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recov…
Sales Rep - BioPharma (Entry/Specialty)
PHARMACEUTICAL SALES REP JOB DESCRIPTION: We are a rapidly growing healthcare organization specializing in several therapeutic areas. We partner with physicians to improve patients’ quality of li…