Lead Patient Services Representative (PSR) - Kenwood ENT

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Lead Patient Services Representative

Supervises daily workflows in the front office. Assists with planning, development and implementing proper changes needed to improve the needs of the community and the organization. Works with the Manager for implementation of business strategies for the department. Oversees training and education for all clinical staff. May provide input into hiring decisions and assist with performance appraisals of associates.

Responsible for scheduling of employees, and working in conjunction to provide high quality, productive services with other team leaders/employees. Reviews schedule daily for staffing adjustment to meet workload, coverage and productivity demands. Monitors performance improvement program reports/recommendations and ensures that appropriate action is taken to meet organization and departmental standards.

Inspects area daily for compliance with policies, procedures, regulations and standards and will work with the Practice Manager on the corrective action process when violations occur.

Provides input regarding new hires and development/education of current employees in the department. Provides for orientation, in-service training and continuing education opportunities to department employees to assure their continued technical proficiency. Monitors day-to-day progress and results of assignments. Delivers timely and objective feedback on accomplishments. Performs orientation and annual performance evaluations for team members. Coaches, counsels, trains employees to further development and provides input to manager for employees in corrective action (CAP).

Works effectively with others on various teams to develop cooperation and teamwork toward solutions which generally benefit all involved parties; creates strong morale and spirit in his/her team. Looks for alternative ways to work with others that will create improved collaborative results and working relationships. Seeks the input of group members and encourages their participation. Promotes unity, collegiality, and displaying and change in the office by promoting supportive behavior and displaying a positive attitude.

Protects patient rights of confidentiality and privacy at all times. Promotes and follows the written office policies and procedures and standards. Participates in performance improvement projects of office as assigned by the Office Manager.

Experience: Must have three years of registration/unit secretary experience

Education: High school diploma or GED required.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]