Dispatcher (EMT)

Job Description

Job Description

Description:

OVERVIEW:

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies.

RESPONSIBILITIES:

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies.

· Receive and prioritizes all incoming transport requests.

· Accurately performs data entry into CAD system, obtaining all required information to determine medical necessity, level of service needed and to be able to bill for service.

· Call intake will make phone calls to update, add to, inform and facilitate DMS customers.

· Demonstrate knowledge of payor requirements and how to verify insurance through external payor portals.

· Demonstrates ability to effectively use cell phones and land lines, and troubleshoots mechanical / equipment problems and contacts Dispatch Manager as appropriate.

· Maintains a 3 or above score on all call audits.

· Demonstrate ability to learn new computer programs

· Have knowledge of and be able to effectively manage any transport requests received through applications such as Roundtrip, Epic, Allscripts etc.

· Attend and participate in s all company-required training, meetings and updates as required.

· Remain current on training for new equipment, procedures, and techniques.

· Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.

· Complies and enforces all policies and procedures.

· Responsible for escalating concerns regarding medical necessity to appropriate management.

· Has successfully completed all required Compliance Training within the required time period.

· Has had no compliance related corrective action during the current review period.

· Assist with providing information for investigations of incidents as required.

· Perform other job-related duties as assigned by Dispatch Manager.

Minimum Requirements:

· EMT or Paramedic certification preferred

· Previous private ambulance service experience preferred.

· Successful completion of required training:

o Customer Service Training

o Review of Employee Handbook and policies and procedures

o Business writing skills and email etiquette

o Handling privacy and confidential information

o Completion of ongoing CEUs assigned to this role

Knowledge, Skills, Work Environment :

· The environment is team driven and customer service oriented.

· Familiarity with the major cities in Ohio and surrounding areas preferred

· Excellent communication skills

· Must be available to work weekends, nights and holidays. Schedule consists of 12 hour shifts with a 3/4 schedule. Weekly hours are 36 hours to 48 hours. Donald Martens & Sons Ambulance Service is a 365, 24/hr. per day, 7 day per week operation. For this Dispatcher position we do not "work around" school or other employer’s schedules in any capacity.

Essential Functions and Physical Requirements :

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear.

Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds.

Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending. Constantly: Hearing/listening, clear speech, touching, seeing, and typing. Cognitive/Psychosocial/Mental Requirements:

Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Simple reading and writing, clerical, decision making. Stress Factors: Frequently: Repetitive tasks, high pressure. Occasionally: Fatigue, intense tasks Equipment Operated: Occasionally: Multi-media equipment for training purposes, voice recorder tape system Frequently: Use Company and/or personal owned vehicle for business purpose Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, fax, scanner, cell phone and printer

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally: Outside Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.

Constantly: Works with others, face-to-face and verbal contact with others.

Donald Martens & Sons is a proud Equal Opportunity employer, m/f/d/v.