Transaction Specialist I- Global Document Services

Job Description

Join the team that supports Global Document Services (GDS) to do the right thing for our customers. If you are detail-oriented, have great organizational skills and can work in a fast-paced environment, this transactions specialist role is for you. 

As a Transactions Specialist in the Manual Statements area of GDS, you will coordinate the processing of high volumes of statements, notices, letters, and checks, as well as special handling jobs. JPMorgan Chase. Global Document Services (GDS) prints, inserts and mails over 650 million mail pieces annually. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services.  GDS produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.

Job Responsibilities:

• Operating a manual folding machine
• Boxing and preparing bulk statements (i.e. 500+ pages) for shipping
• Transporting completed trays and/or pallets of work to mailroom
• Filing checks and check images into check trays and transporting them as necessary
• Lifting and transporting work supplies as necessary (trays, pallets, boxes of envelopes, carts of printed statements/letters, etc.)
• Researching and correct errors
• Applying Standard Operating Procedures (SOPs)
• Meeting productivity and quality standards as defined by the department
• Prioritizing work and managing time to meet SLA deadlines
• Performing other related duties as assigned
• Cross-training in other functional areas when needed

Required Qualifications, Capabilities, and Skills:

• High school diploma or GED
• Minimum 1 year of experience in mail or production environment
• Attention to detail and accuracy as well as being adaptable to change
• Strong analytical, communication, and problem solving skills
• Critical thinking and ability to exercise independent judgment
• Enthusiastic and positive approach to customer interactions
• Work both independently and in a team environment
• Ability to stand for long periods of time and ability to lift a minimum of 45lbs and deliver 200lbs supplies utilizing industrial pull/ push carts
• Ability to effectively multi-task and work under pressure
• Excellent time management and organizational skills
• Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes

Additional Information: 

• Mandatory overtime, including assigned weekends and holidays, as required by business needs
• Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 12:30pm – 9:00pm
• Shift Differential: 10%
• Must be willing to work onsite 5 days a week (no hybrid or remote)

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.