Account Service Representative
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities:
- Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
- Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
- Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
- Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
- Book loads – Negotiating rates with partner carriers to cover shipments
- Assist with additional responsibilities as needed
- A proactive approach to problem-solving
- Effective and persuasive communication skills
- Ability to provide outstanding customer service when faced with a challenge
- Excellent follow-up skills, with a keen eye for details
- Ability to multitask and produce results in a time-sensitive setting
- Energetic and positive attitude
- Medical/Dental/Vision/Life insurance
- Paid holidays, vacation, and sick time
- 401K with company match
- Competitive compensation
- Full-cycle training (industry & position)
- Competitive base salary
- Opportunity for internal career advancement
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