Front Office Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

There's a reason we were named the #1 hotel in Cincinnati. It's our people! Sure, we have boutique accommodations at the Residence Inn Cincinnati Downtown, housed in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We were named number one because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps
• Residence Inn Downtown Cincinnati with Pyramid Hotel Group can mean for you! The Phelps
• Residence Inn boasts 134 guest rooms and 5,039 sq ft of event space.

Do you enjoy leading a group of 'Memory Makers?' Are you a leader who finds a way to create a culture of fun and service?

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the best service experience for our guests.

The Front Office Manager will be responsible for the day-to-day operations of the Guest Services Department. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to. Bust most importantly, create an environment where your team can excel.

Requirements

• Must have excellent communication skills, written and verbal, and strong problem solving skills.
• Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff.
• Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
• Prior experience with a hotel property management system is a plus.
• Must be able to handle multi-tasking and be goal- and results-oriented.
• Must have strong time management skills to meet deadlines.
• Evening and weekend availability required

*** We have complimentary Parking for all Managers and Assocaites!

Must have excellent communication skills, written and verbal, and relate to guests� concerns and work well in groups.

Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.

Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.

Must be able to handle multi-tasking and be goal- and results-oriented.

Must have strong time management skills to meet deadlines.