Delivery Manager

Job Description

Job Description

About Us

With over 85 million global active users and 2,5 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?

What You Will Do

You will be responsible for our partners smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!

As part of a Delivery/Implementation team you will:

● Supporting the management of multiple partners and concurrent projects.

● Helping maintain the integrations and troubleshoot accordingly, providing

some operational support where required.

● Work with other internal teams and resources to help define the overall

solution and scope of our partner integrations.

● Driving priorities for the development team as aligned to solution design and

scope.

● Understanding Klarna products’ architecture and design to support

successful integrations.

● Ensuring Klarna quality standards are exceeded for our partner integrations.

● Managing reported issues and coordinating addressing issues for these

integrations.

● Setting standards and processes around best practices for our partner

integrations.

● Providing internal training, documentation, and knowledge sharing on partner

systems and how to appropriately leverage these integrations.

● Being in contact with our distribution partners via messaging, phone,, video

call or email as well as on site during workshops and demos.

● Using Klarna tools to communicate & coordinate across many teams.

Who You Are

● 3+ years of software solutioning experience or system integration experience.

● High achiever, proven track record of building stuff and getting things done

while taking a structured/analytical approach.

● Excellent written and verbal communication skills.

● Familiarity with e-commerce shop systems or payment systems, specifically

platforms and plugins.

● Self-motivated individual who takes ownership and drives out solutions.

Awesome to Have

● Excellent ability to listen and communicate with different audiences.

● Ability to handle clients' situations in a confident yet humble way based on

facts.

● An eye for details to easily structure bigger projects into deliverables.

● Genuine curiosity and good technical understanding.

● Passion for solving problems.

Closing

To ensure fairness and maintain global market competitiveness, each role in a specific location has a set base salary. During the recruitment process, we will assess your skills and experience to determine which role is the best fit for you.
Additionally, you may qualify for our Contribution-Based Reward (CBR) program, which recognizes and rewards significant contributions to our success.