Account manager

Position: Junior Account Manager

Department: Sales - Landauer Business

Reports to: Regional Sales Director

Location: Remote

Compensation: Base salary + commission

About Us

Fluke Health Solutions' Landauer business is a global leader in radiation safety and occupational monitoring. We are dedicated to delivering reliable, innovative solutions and excellent customer service to support our clients in ensuring safety and regulatory compliance. Join our team and help enhance the customer experience, create value through strategic account management, and drive our mission to improve lives worldwide.

Position Overview

The Junior Account Manager will work closely with the Account Manager to maximize value within an assigned customer portfolio. This role will actively support upselling, cross-selling, and simplifying the customer journey by offering guidance, timely support, and impactful communication. The Junior Account Manager is a proactive customer partner focused on revenue growth, customer satisfaction, and engagement. This is a commissioned role ideal for individuals who excel in a collaborative environment and are motivated by building long-term customer relationships.

Key Responsibilities

• Account Support & Partnership:

• Collaborate with the Account Manager to manage and grow an assigned customer portfolio.

• Serve as a key point of contact, assisting customers with inquiries, providing support, and facilitating service delivery.

• Help identify customer needs to optimize product and service use, driving satisfaction and loyalty.

• Utilize company CRM database to maintain accurate, updated, and organized information on all assigned customers.

• Sales & Revenue Growth:

• Actively support upselling and cross-selling efforts by presenting relevant product and service solutions to customers.

• Develop customer-specific recommendations and support the Account Manager in presenting these to drive value and engagement.

• Meet or exceed assigned sales targets in collaboration with the Account Manager.

• Customer Experience Improvement:

• Simplify and enhance the customer journey by addressing pain points, providing clear communication, and implementing solutions to improve interactions.

• Gather customer feedback, identify improvement opportunities, and communicate insights to internal teams to support a seamless experience.

• Maintain updated records on customer interactions and transactions in CRM systems, ensuring accurate data for performance analysis and account planning.

• Collaboration & Communication:

• Partner with internal teams (e.g., product, marketing, customer service) to ensure consistent and high-quality service delivery.

• Work closely with the Account Manager and cross-functional teams to align on strategy and coordinate actions to meet shared goals.

Qualifications

• Bachelor's degree in Business, Marketing, or related field, or equivalent experience.

• 1+ years in sales, account management, or customer service; experience within healthcare or SaaS industries preferred.

• Strong communication, interpersonal, and negotiation skills.

• Proven ability to build and maintain customer relationships.

• Goal-oriented and self-motivated with a track record of meeting or exceeding targets.

• Proficiency with CRM software and Microsoft Office Suite.

What We Offer

• Competitive base salary with commission potential.

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunity for growth and advancement within a global industry leader.

• Collaborative, customer-focused work environment.

Skills:

1.

Customer Relationship Management--

Serve as key point of contact for assigned customer accounts

Proficiency with CRM- Maintain updated records on customer interactions and transactions, ensure accurate data for performance analysis and account planning

Proactively focus on retention & growth

Technical Aptitude-

High level of product knowledge required

Help identify customer needs to optimize product and service use.

Collaboration

Partner with and coordinate tasks with Customer Service, Account Managers and Operations to ensure consistent and high quality service for customers to achieve sales targets.

Meet or exceed assigned sales targets in collaboration with Account Manager (via cross sell and upsell)

Gather customer feedback, identify improvement opportunities, and communicate insights to internal teams.

Continuous Improvement Mindset

The willingness to learn new skills, tools, and technologies-specifically, Jr. Account Manager will need to continue learning new MyLDR suite and added reports/features to present to customers.

Organizational Skills

Efficiently manage time to balance customer interactions, administrative tasks, and strategic planning.

Ability to explain technical details in a way that is understandable to customers.

Ensure accuracy in records, customer interactions, and documentation.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.

Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 105000 - 195000

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 105000 - 195000

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].