Cashier/Sales Floor Associate

Job Description

Job Description

Join us in making a positive impact at Goodwill in Massillon, Ohio!

We're hiring cashier/sales floor associates to join our team! Ideal candidates have excellent customer service skills, treat others with respect, and prioritize people, just as we do.

The Cashier/Sales Floor Associate is responsible for handling customer transactions, maintaining store stock, and ensuring compliance with agency policies and procedures. This role is crucial in building strong customer relationships and upholding the agency's values through friendly, professional service.

Some of the great perks of working at Goodwill

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program

Employees who work full-time are also eligible for

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

At Goodwill, we are committed to transforming lives and building a sustainable future. Our Donated Goods Retail stores provide essential services to our community while promoting reuse and sustainability. As a Cashier/Sales Floor Associate, you'll play a vital role in ensuring customer satisfaction, maintaining a welcoming store environment, and supporting our mission of creating a positive impact that helps change lives every day.

Essential Functions:

• Deliver 100% donor and customer satisfaction through exceptional service.
• Operate the POS system to itemize purchases, handle cash, make change, and implement programs such as Round Up and Good Points.
• Accurately input starting and ending cash amounts and maintain customer records using POS software.
• Handle customer disputes and exchanges in line with agency policies, providing friendly and helpful service.
• Rotate stock, merchandise racks, and shelves, and maintain attractive displays.
• Assist leadership in training new team members.
• To keep the store clean and organized, clean shelves, dust, vacuum floors, and clean windows and mirrors.
• Support the team with floor running, apparel rotation, and dressing room upkeep.
• Follow agency policies and safety/security measures consistently.
• Conclude every transaction with a positive message: "You changed a life today, thank you!"
• Other duties as assigned.

Qualifications:

• Strong mathematical skills.
• Experience with personal computer operations is preferred.
• Excellent interpersonal and customer service skills.
• Prior experience in retail operations is a plus.
• Familiarity with merchandise categories such as name brands, antiques, vintage, and collectibles.
• Ability to identify shades and tones of color and visually inspect clothing for quality.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.