Customer Service Assistant
- Assist customers with inquiries via phone, email, and chat in a friendly and professional manner.
- Resolve customer complaints and issues effectively and efficiently to ensure satisfaction.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed records of customer interactions and transactions in the company database.
- Provide product information and recommendations to customers based on their needs.
- Collaborate with other departments to resolve complex customer issues and ensure service consistency.
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to communicate clearly and concisely.
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Proficient in using computer systems and customer service software, with a willingness to learn new tools.
- Ability to work independently and as part of a team, demonstrating a strong work ethic.
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
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