Service Desk Technician
Job Description
Job Description
We are looking for a Service Desk Technician to support end users by resolving everyday hardware, software, and access-related issues in Macedonia, Ohio. This Long-term Contract position is a strong fit for someone who enjoys providing timely technical assistance, managing service requests, and helping maintain a reliable desktop computing environment. The role focuses on delivering responsive support, troubleshooting Microsoft Windows systems, and ensuring users receive clear communication throughout the ticket lifecycle.
Responsibilities:• Respond to incoming support requests and document all user issues accurately within the ticketing system.
• Diagnose and resolve common desktop, operating system, and account-related problems for end users.
• Provide hands-on and remote assistance for Microsoft Windows 10 devices and standard workplace applications.
• Manage user access tasks, including account support and directory-related updates within Active Directory.
• Track, prioritize, and follow through on service desk tickets to ensure issues are resolved within expected timeframes.
• Escalate more complex technical problems when needed and share relevant troubleshooting details with the next support tier.
• Communicate clearly with employees regarding issue status, expected resolution steps, and recommended best practices.• Experience supporting users in a help desk, desktop support, or service desk environment.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows troubleshooting.
• Familiarity with Active Directory for basic account and access support tasks.
• Ability to perform foundational technical troubleshooting across hardware, software, and user-access issues.
• Experience using a ticketing system to log, update, and close service requests.
• Strong communication skills with the ability to explain technical information in a clear, user-friendly manner.
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