Configuration Analyst I (Contractor)

Job Description

Job Description

Configuration Analyst I (Contract)

Service Type: 35 Week Contract, Potential for extension or conversion

Location: Onsite West Chester, OH

Pay: Available on W2

Position Overview

The Configuration Analyst I supports configuration and change management activities by analyzing product and system updates, documenting changes, and assisting internal teams and stakeholders with configuration-related requests. This role blends entry-level configuration management responsibilities with technical support and customer-facing coordination, similar to a technical help desk function. The position operates under defined processes and established guidelines and works closely with a supervisor or senior team members.

Key Responsibilities

• Analyze product, system, or design changes to assess impact on functionality, configuration, and documentation
• Prepare and maintain accurate configuration and change management documentation in accordance with established procedures
• Review released change data (e.g., engineering or configuration updates) to ensure compliance with configuration management policies
• Support internal users by responding to configuration-related inquiries, issues, or change requests, escalating as appropriate
• Coordinate with customers, vendors, and internal teams to gather information and support change reporting processes
• Assist with tracking, validating, and documenting change activities using internal tools or ticketing systems
• Follow documented workflows and troubleshooting steps to resolve routine configuration or documentation issues
• Ensure all work aligns with defined standards, processes, and audit requirements

Required Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience
• 0–3 years of experience in configuration management, technical support, help desk, or a related field
• Familiarity with standard practices, tools, and procedures within IT, engineering, or technical operations environments
• Ability to follow structured instructions and established guidelines
• Basic understanding of change management or configuration control concepts
• Strong attention to detail, documentation accuracy, and organizational skills
• Clear written and verbal communication skills

• Nice to Have Qualifications

• Experience in a technical help desk, service desk, or IT support environment
• Exposure to ticketing systems, documentation repositories, or configuration tracking tools
• CompTIA certification or other entry-level technical or configuration-related certification
• Experience working in environments with formal change control or compliance requirements