Customer Service Representative

Job Description

Job Description

Salary: 33000 - 55000

For 30+ years,Watkins Heating & Coolinghas delivered honest, topquality HVAC service to homeowners across Dayton, Mason and surrounding communities. Were a familyowned team that putspeople before profitsstarting with our employees. If you love helping customers, learning every day, and being treated with respect, youll feel right at home here. Learn more about Watkins Heating & Cooling:

Whats in it for You

• Weekly pay
• Medical Sharing Plan,Dental, Vision & Accident Insurance
• 401(k) with 4% Company Match
• CompanypaidLife Insurance&Short/LongTerm Disability
• Paid Vacation & 6 Paid Holidays
• Consistent weekday schedule: 7:30a.m. 4:00p.m. and 8:30am - 5:00pm(overtime available)
• Ongoing paid training

Your Impact
As the first voice our customers hear, you will:

• Answera high volume of inbound calls, live chats and emails with warmth and urgency
• Listen actively, diagnose HVAC service needs andbook jobsin order of priority
• Dispatchor reroute technicians to maximize route efficiency
• Documentevery interaction accurately in our CRM
• Resolve concerns, follow up on open issues and turn unhappy callers into raving fans
• Meet KPIsfor call quality, booking rate and revenue (individual & team)

What You Bring

• 2+ years experiencein customer service, dispatch, inside sales or project coordination
• Strongmapreading skillsand knowledge of the Dayton/Mason area
• Clear, confidentverbal & written communication
• Ability tojuggle multiple conversationsin a fastpaced setting
• Techsavvy with CRM or fieldservice software (well train you on ours)
• Dependable, honest and eager to learn
• Willingness to workoccasional overtime

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This application is not intended to and does not create a contract or offer of employment and if hired, employment with the company would be on an at will basis and could be terminated at the will of either party.