Senior Vice President of Operations

ABOUT HOMETOWN HEALTH GROUP COMPANIES

Hometown Urgent Care and its affiliated companies are Ohio's largest and fastest-growing integrated healthcare network, operating 33 clinics across Cincinnati, Dayton, Columbus, Akron, Cleveland, and Northeast Ohio. Founded in 2006, Hometown has built a nearly 20-year legacy of delivering accessible, affordable, and high-quality care to Ohio's communities. The network encompasses four entities: Hometown Urgent Care & Occupational Health, Hometown Primary Care (launched October 2025), Hometown Behavioral Health (launching June 2026), and Hometown Clinical Research & Vibrance Wellness.

With a Net Promoter Score of 90.3, a 4.67 Google rating, and a 1.32% ER referral rate, Hometown sets the standard for ambulatory care quality in Ohio. The organization is now executing an ambitious transformation into Ohio's premier integrated population health platform — "Hometown Health" — and is seeking a high-caliber executive to serve as the CEO's right-hand person and operational architect of this vision.

POSITION OVERVIEW

The Senior Vice President of Operations will serve as the principal operational leader of Hometown Health, responsible for the seamless execution of strategy across all 33 clinic locations and four service lines. This is a succession-track role designed for an executive who is ready to step into the Chief Operating Officer position as the organization scales.

The ideal candidate is a charismatic, highly organized, and detail-oriented leader who thrives in a high-speed, high-growth environment and brings deep expertise in multi-site healthcare operations, integrated care models, and innovative care delivery. A defining priority for this role is the design and operational launch of Hometown's healthcare model.

KEY RESPONSIBILITIES

· Multi-Site Operational Leadership. Direct the daily operations of 33 clinics across Ohio, ensuring consistent quality, efficiency, and patient experience standards are maintained across all locations. Establish and monitor KPIs including NPS, door-to-door time, ER referral rates, and clinic profitability.

· Service Line Expansion. Accelerate the development and rollout of Hometown Primary Care and the integration of Behavioral Health services. Lead the operational planning, provider recruitment coordination, and community outreach strategies for new service line launches. Oversee the expansion of onsite and near-site employer clinic programs.

· Hometown Health Model Implementation. Operationalize Hometown's health model providing integrated, tech enabled value-based care health model.

· Strategic Execution. Serve as the CEO's primary operational partner, translating the vision for "Hometown Health" as an integrated population health platform into actionable, time-bound operational strategies. Represent operations leadership in payer negotiations, employer partnerships, and community health initiatives.

· People and Culture Leadership. Build, mentor, and develop a high-performing team of Regional Directors and Clinic Managers. Foster a culture of accountability, speed, innovation, and excellence. Serve as a visible, engaging leader who inspires clinic teams across Ohio.

· Technology and Innovation. Partner with the technology team to implement and optimize AI-driven tools, including the AI agentic SMS platform, AI call system, and the forthcoming AI Scribe and chronic disease management platforms.

· Operational Ownership and Problem-Solving. Take full ownership of all operational functions, ensuring adherence to company policies while proactively identifying and resolving issues. Utilize strong decision-making skills to implement effective solutions that enhance operational efficiency and align with organizational goals.

Requirements

The successful candidate will bring 8 to 10 years of progressive senior healthcare operations experience, with a demonstrated track record of managing multi-site clinic networks. Deep familiarity with at least two of the following service lines is required: Urgent Care, Primary Care, Occupational Health, or Behavioral Health. Experience with or a strong working knowledge of subscription-based or Direct Primary Care (DPC) models is highly valued.

From a leadership standpoint, the ideal candidate is charismatic, energetic, and capable of building trust quickly with both clinical and administrative teams. They are exceptionally organized, detail-oriented, and comfortable operating at speed in a dynamic, entrepreneurial environment. A growth mindset and genuine passion for improving healthcare access in underserved communities are essential.

• 8–10 years of senior healthcare operations experience with multi-site clinic management responsibility.
• ·Experience managing two or more of the following service lines: Urgent Care, Primary Care, Occupational Health, or Behavioral Health.
• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
• Demonstrated ability to lead in a fast-paced, high-growth, entrepreneurial environment.
• ·Strong financial acumen including P&L management and EBITDA optimization.

Preferred Qualifications:

• Familiarity with value-based care, population health, or employer health programs.
• Experience with onsite and near-site employer clinic programs.

Benefits

• Comprehensive medical coverage with diverse plan options.
• 401(k) plan with company match.
• You & your immediate family can be seen for free at any of our facilities.
• Considerable paid time off.