Client Escalations Anti-money laundering - Associate

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

AML/KYC Controls team provides oversight and guidance so that the business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our products and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act, OFAC and FINRA requirements.

As an AML/KYC Officer I within our Compliance Team, you will play a critical role in ensuring our firm adheres to regulatory requirements and internal policies related to anti-money laundering, sanctions, and customer due diligence. You will be responsible for making informed customer relationship decisions and participating in stretch assignments that contribute to the growth and development of both the team and yourself.

Job Responsibilities: 

• Conduct reviews based on AML, OFAC sanctions, or KYC risks, providing documentation and rationale for decisions to retain or exit customers.
• Develop strategies for customers with AML, Fraud, Sanctions, or KYC risks, including formulating questions, requesting documents, and alerting partners.
• Manage and resolve sanctions escalations by identifying risks and implementing mitigation strategies.
• Present customers to AML executives and advisory partners for further evaluation and decision-making.
• Conduct thorough investigations of transactions and customer profiles to identify potential sanctions-related violations.
• Assist in building AML/Compliance programs by supporting the design, development, and implementation of projects addressing AML risks and controls.
• Provide support in developing solutions to fix identified issues or gaps.
• Complete tasks with attention to quality and timeliness, facilitating recommendations and escalations to management.
• Produce standard and ad hoc management reports and presentations, coordinating with various partners on issues.
• Maintain up-to-date knowledge of regulatory requirements and understand the AML/KYC/Sanctions risk management framework.
• Provide support to senior team members and new team members, make recommendations, and identify trends to address potential compliance issues.

Required qualifications, skills and capabilities:

• Minimum one year of experience in the financial services industry, with a background in controls, audit, quality assurance, operational risk management, AML/KYC, or equivalent subject matter expertise.
• Skilled in analyzing root causes of AML/KYC, sanctions, compliance, and risk issues.
• Experience producing and redacting templates and presentations detailing risks or mitigants for customers with sanctions concerns.
• Comfortable working in ambiguous environments without structured decision-making tools.
• Excellent problem-solving, critical thinking, and analytical skills.
• Highly organized, able to manage multiple projects simultaneously, and collaborate across various lines of business.
• Strong judgment, professional maturity, personal integrity, and work ethic; proactive, results-oriented, fact-based, and willing to challenge the status quo. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred qualifications, skills and capabilities:

• Bachelor’s degree preferred or equivalent experience
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner
• Networking – strong interpersonal skills; strong collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Decision Making/Judgement - moderate level of independent decision making using sound judgement

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.