PC Helpdesk

Skills

Help desk, Troubleshooting, Customer service, Support, Ticketing system, Technical support, imaging, Servicenow, call center environment, Windows 10, Service desk, Phone support, Hardware

Top Skills Details

Help desk,Troubleshooting,Customer service,Support,Ticketing system,Technical support,imaging,Servicenow,call center environment

Description

PC Support Technician

seeking staff augmentation from a PC Support Technician. The position is primarily responsible for Tier 1 Helpdesk and occasional Tier 2 Deskside Support responsibilities supporting both hybrid staff working from home, as well as staff working in various office facilities.

The scope of this request is for a PC Support Technician, with primary responsibilities of technical IT call center support taking calls, answering emails and ticket resolution. The position may also provide desktop support, imaging and customer service.

• Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems.

• Troubleshoot Windows 10/11 OS.

• Troubleshoot peripheral devices, including printers, scanners, and mobile devices.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Provide basic diagnosis, analysis and resolution of issues.

• Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment.

Required Skillset

The ITS Section will consider:

• Candidates with at least 2 years of verifiable experience working on a technical call center, including hands-on knowledge with computer hardware, software, and networks.

• Candidates with key work experience and attributes, including:

o Excellent written and oral communication skills.

o Strong problem-solving and diagnostic skills.

o Attention to detail.

o Ability to provide customer service to clients over the phone and in-person.

o Ability to work well with staff in a group setting when needed.

Current Environmental Metrics

Additional Skills & Qualifications

o Excellent written and oral communication skills.

o Strong problem-solving and diagnostic skills.

o Attention to detail.

o Ability to provide customer service to clients over the phone and in-person.

o Ability to work well with staff in a group setting when needed.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Sep 16, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.