Mortgage Program Coordinator

Job Description

As a Program Coordinator, you'll support the execution and governance of Home Lending's training and quality programs. You'll coordinate training schedules, maintain learning materials, manage version control, and ensure content remains aligned with evolving processes, systems, and policies. This role partners closely with Training leadership, SMEs, Operations Managers, Quality teams, and Change Management to ensure every training event is accurate, timely, and well-executed.

How you'll make an impact

? Maintain and update training materials to reflect current processes, product changes, and system updates, ensuring alignment with operational standards.

? Track policy, regulatory, and procedural changes; validate required content updates with SMEs; and manage version control documentation.

? Coordinate all training logistics, including SME availability, instructor preparation, training calendars, attendee lists, and materials.

? Support execution of Instructor-Led Training (ILT), shadowing, and Train-the-Trainer sessions to ensure consistent delivery.

? Track learner progress, completion data, assessment results, and nesting milestones.

? Facilitate readiness certification for new hires in partnership with Operations Managers, SMEs, and Training leadership.

? Maintain accurate and compliant training records and produce reporting on participation, performance, and quality metrics.

? Gather feedback from learners, trainers, and operations partners to identify content or process improvement opportunities.

? Communicate training updates proactively across Training, Quality, and Operations teams to maintain awareness and alignment.

? Partner with Documentation Specialists to identify and support updates to SOPs, job aids, and other reference materials.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Minimum Qualifications:

? 1-2+ years of experience in training coordination, learning & development, mortgage operations, or project/administrative coordination.

? Experience managing schedules, logistics, or documentation in a fast-paced environment.

? Demonstrated attention to detail with ability to manage version control, track updates, and maintain accurate records.

? Proficiency with productivity tools and LMS/training platforms.

? Ability to communicate clearly and professionally with cross-functional stakeholders.

? Ability to work standard hours (9 AM - 5:30 PM EST).

? Reside within 60 miles of Columbus, OH, and be able to work from the off ice at least two days per week.