Technical Customer Service Representative

Job Description

Job Description

Summary: The Technical Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to distribution customers.

Essential Duties and Responsibilities:

• Answer Service Office phone calls

• Prepare work-orders for warranty processing to include reports, pictures, claim stories.

• Communicating with customers on repairs status and related business

• Prioritize, respond to and flag incoming phone calls and e-mail messages.

• Recommend, configure and quote products.

• Provide technical support to customers, territory managers, application engineers.

• Support outside sales personnel.

• Interact with suppliers, vendors, engineering, sales and service departments.

• Communicate with the manager on all issues that affect sales and profits.

• Maintain professional and technical knowledge by attending educational workshops and vendor training.

• Promote teamwork and communication within organization.

• Other duties as assigned.

Education/Skills/Experience

Required:

• High School diploma or equivalent.

• 2+ years of customer service experience (call center or professional office environment).

• Strong attention to detail and high standards of work quality.

• Excellent communication skills, multi-tasking and problem-solving ability.

• Excellent interpersonal skills; professional and outgoing personality.

• Strong computer knowledge: MS Office

• Strong organizational skills

Preferred:

• Associate’s degree.

• Previous mechanical experience

• Pump, industrial hose, or filter experience.

• Customer service experience in the industrial equipment industry.

• P21 (Prophet/Epicor), and/or equivalent ERP system usage.

• Willingness to take on new challenges and seek opportunities to improve business operations.

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer