Business Analytics Manager, Commercial Bank

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location: Cleveland, OH or Buffalo NY; Cleveland OH, highly preferred.

• Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).

• Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote.

Job Summary

The Business Analytics Manager is primarily responsible for leading the formulation of hypotheses, translation of data, design/measurement of experiments and generation of insights to inform business decisions by using various data mining techniques. The Business Analytics Manager uses data to perform more complex diagnostic analyses to provide answers to questions such as "Why did it happen?" and "What action can I take?". Guiding a team and/or project through the use of advanced reporting and execution of complex analyses, mapping out processes and applying necessary controls, the Business Analytics Manager uses business, industry / benchmark data and strategic knowledge to identify and anticipate business needs and opportunities, proactively managing partners and solving multiple problems for the business. Success criteria include: Demonstrating leadership through strong communication skills through messaging, addressing conflict, managing competing priorities and presenting holistic analyses to enable business strategy; ability to prioritize multiple projects and manage self and others to tight deadlines; establishing reputation as an effective and collaborative partner; Leveraging knowledge of strategy, business, and competition to connect day-to-day work of team to the "bigger picture".

Essential Functions

• Proactively solve business problems leveraging complex data

• Leverage knowledge of KeyCorp and LOB strategy, business, and competition to anticipate needs and make recommendations

• Drive projects end to end; prioritize multiple projects; manage to tight deadlines

• Review deliverables; coach others on approach and work product

• Lead business partner interactions; drive for results and provide recommendations in alignment with business priorities Effectively communicate with team and business partners; articulate broad implications / impact of messages

• Address challenging situations; anticipate and address conflict by demonstrating managerial courage

• Proactively coach and guide the work of others; Serve as mentor within and beyond own team

• Manage integration of activities typically within own team

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree in Computer Science, Economics, Finance, Financial Mathematics, Statistics, or the Natural Sciences (required) or

• Master's Degree in Analytics, Computer Science, Economics, Finance, Financial Mathematics, Statistics, or the Natural Sciences (preferred)

Work Experience

• 5+ years of relevant experience and a Bachelor's degree (required)

• 3+ years of relevant experience and a Master's degree (preferred) or

Skills

• Skill in using Microsoft Excel and PowerPoint for data presentation

• Ability to write queries or code including complex joins

• Ability to use business intelligence and data visualization tools to tell impactful stories with data

• Ability to work with analytical programming languages for data analysis like Python, R, SQL, Java

• Understanding of process flow and automation

• Ability to work with big data

• Ability to navigate data warehouse and/or data supply chain

• Excellent written and verbal communication skills; develops writing skill in others; Recognizes the need to deliver the right message at the right time through the right channel; Articulates the broad implications / impact of a message; Anticipates and addresses conflict and challenges, able to have touch conversations; Strong presentation development; can coach and guide others to get to the appropriate level of detail and send an effective message; Comfortable presenting to senior levels with ability to adapt or change course with confidence; Demonstrates executive presence

• Demonstrated leadership; may have direct reports; Sought out for advice and serves as mentor within and beyond immediate team; Manages the integration of activities typically within own team; Demonstrates executive presence; Offers an opinion and contributes to the conversation; Holds themselves and others accountable

• Demonstrated ability to engage and partner at mid- to senior leadership levels; Established reputation as an effective and collaborative partner; Coaches and develops relationship building skills in others; Demonstrates managerial courage and willing to dissent from others; Influences others through persuasion and organizational / professional savvy

• Understands LOB and KeyCorp strategy; Leverages knowledge of our competition and the business to anticipate needs and make recommendations; Contributes materially to LOB strategy; Understands how business works; Connects the day-to-day work of team by effective translation of business drivers

• Is a critical thinker; Sees the "bigger picture"; Advises leaders to make informed decisions based on keen critical thinking and problem-solving ability; Sought out for perspective and guidance with tackling challenges; Can make decisions; Considers longer-term business strategy in recommending solutions

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days)

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 04/08/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.