Banking Equipment Technician (Cleveland, OH)

Primary Function / Summary

Perform installation, service, and preventative maintenance on banking and branch equipment with a primary focus on non-ATM assets such as vaults, safes, safety deposit boxes, night depositories, cash drawers, pneumatic drive-up systems (VAT lanes), and mechanical and electronic locking hardware.

The technician will also support drive-through audio systems , including wiring and sound configuration for customer interaction at bank branches. Limited ATM service work may be required, but ATM support is not the primary function of this role.

Responsibilities

• Deliver a world-class customer experience in active banking and financial institution environments

• Install, service, and maintain banking equipment including:

  • Vaults and vault components

  • Safes and safety deposit box systems

  • Night drops and depository units

  • Cash drawers and teller equipment

  • Mechanical and electronic locks, including re-keying

• Install, service, and troubleshoot pneumatic drive-up systems (VAT lanes) , including tubing, terminals, and associated components

• Perform ladder work on VAT lanes and drive-up equipment as required

• Install, wire, and service drive-through audio and communication systems for customer interaction

• Perform low-voltage wiring, mounting, and setup related to banking and branch equipment

• Diagnose mechanical, electrical, and basic electronic issues and complete repairs

• Perform preventative maintenance per service agreements and manufacturer specifications

• Provide limited installation and service support for ATM equipment as needed

• Complete site surveys to validate conditions in support of project bids and proposals

• Accurately document all service activity, work performed, and call notes using electronic applications

• Communicate job status and updates with management, dispatch, customers, and internal teams

• Maintain company vehicle, tools, and equipment in proper working condition (company expense)

• Interact with customers professionally and represent the company with integrity

Skills and Qualifications

Required

• Strong troubleshooting skills for mechanical, low-voltage, and basic electronic systems

• Experience servicing banking or physical security equipment

• Comfort working on ladders and at height, particularly on drive-up and VAT lane systems

• Ability to work in active bank branch environments

• Proficiency with Windows 10 and Microsoft Office products

• Ability to pass background check, drug screening, and DMV record check

• High school diploma or equivalent

• Valid driver’s license

Preferred

• Experience with vaults, safes, safety deposit boxes, night drops, or pneumatic systems

• Locksmithing experience, including re-keying and lock hardware service

• Low-voltage cabling experience

• Familiarity with drive-through audio or intercom systems

• ATM service experience (preferred but not required)

• Access control or door hardware experience

• Basic understanding of IP data networks

• Associate degree or relevant industry certifications

Job Type

• Full-time

Core Values

• Professionalism

• Integrity

• Teamwork

Benefits

• 401(k) plan with company match

• Paid Time Off (PTO) and paid company holidays

• Medical, dental, and vision insurance

• Life and disability insurance

• Supplemental insurance options (accident, hospital, illness)

• Annual clothing allowance