Retail / Spa Manager

Position Summary

As the Center Manager , you are a results-driven leader responsible for overseeing all aspects of center performance. This includes delivering exceptional guest and team experiences, maximizing sales and profitability, and developing a high-performing, engaged team. You serve as a culture champion—upholding organizational values, ensuring operational excellence, and aligning the center with company standards and goals.

Essential Responsibilities and Duties

Guest Experience

• Create a positive and welcoming environment that reflects organizational values and service standards.

• Champion and model a best-in-class guest experience.

• Maintain a strong presence at the front desk to support team coverage and coaching.

• Resolve escalated guest concerns with professionalism and care.

Sales & Business Growth

• Lead daily sales strategies and coach the team on effective guest education and selling techniques.

• Achieve or exceed center goals in service revenue, product, and package sales.

• Analyze sales performance and trends to identify opportunities and develop action plans to improve results.

• Execute local marketing initiatives and partnerships to drive guest acquisition and brand visibility.

• Leverage promotional programs and campaigns to drive center traffic and sales.

Leadership, Team Development & Culture

• Recruit, onboard, train, and retain top talent to build a high-performing team.

• Conduct regular coaching, performance evaluations, and team development initiatives.

• Build internal and external succession plans for future growth opportunities.

• Reinforce accountability around service standards, performance expectations, and operational protocols.

• Foster a positive, inclusive, and motivating work environment.

• Lead by example in promoting organizational values, standards, and guest experience culture.

Center Operations

• Oversee day-to-day operations to ensure smooth and efficient workflows.

• Manage scheduling, inventory, cash handling, and payroll within budget parameters.

• Analyze business performance and take action on center KPIs (e.g., productivity, revenue, retention, labor).

• Ensure compliance with all operational procedures, policies, cleanliness, and sanitation standards.

Required Knowledge, Skills, and Abilities

• Strong leadership, problem-solving, and interpersonal skills

• Ability to attract, develop, and retain top talent

• Passion for delivering exceptional guest service and fostering a positive culture

Education and Experience

• 2+ years of experience in retail, hospitality, wellness, or service-industry management

• Proven success in leading teams, achieving sales goals, and driving guest satisfaction

• Proficiency with POS systems, Microsoft Office Suite, or related software

Work Environment and Physical Demands

• Reliable and flexible schedule, including availability for evenings and weekends

• Travel requirements: As required