Automotive Service Advisor

Westside Tire & Service is looking for a motivated and customer-focused Service Advisor to join our team in Niles, Ohio. This role is the primary point of contact for our customers and plays a critical part in delivering the honest, reliable, and friendly service our community expects.

We are a Monday–Friday shop with no weekends and no late nights. Be done by 5:00 PM every day. If you are looking for steady work, a respectful environment, and real work-life balance, this position may be a good fit.

Pay and Schedule:

• $18–$22 per hour.
• Weekly bonus potential of $100–$300.
• Monday–Friday only; no weekends.

Responsibilities:

• Greet customers promptly and professionally and assist with vehicle drop-off and pickup.
• Serve as the liaison between customers and technicians to ensure clear communication on vehicle concerns, inspections, repairs, and completion times.
• Recommend appropriate maintenance, tire, and repair services based on vehicle condition and customer needs.
• Clearly explain service findings, repair options, timelines, and costs in an easy-to-understand manner.
• Schedule service appointments and manage daily shop workflow to maximize efficiency and minimize wait times.
• Coordinate with technicians and vendors to ensure timely parts ordering and availability.
• Contact customers to provide updates on repair status, additional service approvals, and pickup readiness.
• Process invoices, explain charges, and collect payments accurately.
• Maintain detailed and accurate service records within the shop management system.
• Build long-term customer relationships through trust, transparency, and excellent service.
• Support a clean, organized, and professional front-office environment.

Requirements & Qualifications:

• Minimum of 1 year of experience in a customer-facing role.
• Knowledge of automotive maintenance, repair services, and tires is a plus.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced shop environment.
• Problem-solving mindset with sound decision-making abilities.
• Familiarity with industry-specific software, point-of-sale systems, or shop management software is a plus but not required.
• Valid drivers license with a clean driving record.
• Ability to stand for extended periods throughout the workday.
• Ability to lift up to 20 lbs as needed.
• Must successfully pass a pre-employment drug screening.

Benefits:

• 401(k) with employer match.
• Paid vacation and holidays.
• Health, dental, vision, and life insurance.
• Paid uniforms.
• Employee discounts.
• Employee referral program.

About Westside Tire and Service:

We've been rockin’ this community since 1978. We're family owned and operated and very involved in our communities. We are the experts in the automotive industry. We are a tire dealer and our shops are equipped to do automotive repairs and maintenance on domestic and import vehicles. We have an incredible culture that encourages excellent teamwork. We value our team members and customers alike. With training and mentoring, we help you to achieve your dreams. Our pay plan offers a competitive hourly wage plus a bonus. We have excellent benefits. We don't work nights or weekends.